Privacy Policy

Shopora (“we”, “us”, or “our”) operates the online store at shopora.com and related services. This policy explains what personal information we collect, why we collect it, how we use it, and the choices you have.

By using Shopora, you agree to the practices described here. If you don’t agree, please don’t use the service.

We collect the following categories of information:

• Account details. Your name, email address, and a hashed password when you create an account.
• Order information. Products purchased, quantities, prices, and order history.
• Shipping & contact details. The address and phone number you provide so we can deliver your order.
• Payment information. We do not store card numbers. Payments are handled by our PCI-compliant payment processor.
• Usage data. Pages viewed, products browsed, and general device/browser info collected via cookies.
• Communications. Emails, reviews, and support messages you send us.

We use your information to:

• Process, ship, and support your orders.
• Create and secure your account.
• Send order confirmations, shipping updates, and receipts.
• Respond to your questions and requests.
• Improve our store, catalog, and site performance.
• Prevent fraud and abuse.
• Send marketing emails, only if you’ve opted in. You can unsubscribe from any email with one click.

We do not sell your personal information. We share it only with trusted service providers who help us operate the store, and only to the extent needed:

• Payment processors to complete a transaction.
• Shipping carriers to deliver your order.
• Email & analytics providers to send transactional mail and understand site usage.
• Legal authorities when required by law, subpoena, or to protect our rights and users.

If Shopora is ever acquired or merged, your data would transfer to the new owner under the same commitments described here.

We use a small number of cookies to keep you signed in, remember your cart, and understand which pages are useful. You can disable cookies in your browser at any time, though some features (like staying signed in) may stop working.

We do not use third-party advertising cookies to track you across other sites.

We keep your account and order data for as long as your account is active, plus a reasonable period afterward to comply with tax, accounting, and legal obligations. If you ask us to delete your account, we remove or anonymize personal data except where we’re legally required to keep it.

All traffic to Shopora is encrypted with HTTPS. Passwords are stored as salted hashes, never as plain text. Access to production data is limited to a small number of team members and requires two-factor authentication.

No system is perfectly secure, but we work to follow industry best practices and patch promptly when issues are found.

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct any information that’s inaccurate.
• Delete your account and personal data.
• Export a copy of your data in a portable format.
• Object to certain processing, such as marketing.

To exercise any of these, email privacy@shopora.com. We respond within 30 days.

Shopora is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, contact us and we’ll delete it.

We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top, and for material changes we’ll notify you by email or with a site banner.

Questions, concerns, or a data request? We’re happy to help.